Customer Support Policy

Last Updated: 20/10/2025

At ResourceWorld.shop, we’re committed to providing high-quality digital products and excellent customer service. Our support team is here to help resolve any issues or questions you may have regarding your purchases, downloads, or account.

1. Best Way to Contact Support

The fastest and most effective way to reach our support team is by creating an account on ResourceWorld.shop and submitting a support ticket through your customer dashboard.

This ensures that we can securely verify your purchase, track your request, and respond as quickly as possible. Once a ticket is created, you’ll receive an automatic confirmation and can monitor the progress of your request from your account.

2. Support Ticket Process

1. Log in to your account (or create one if you haven’t already).
2. Go to the Support or Help Centre section.
3. Click “Submit a Ticket” and provide details about your issue — such as your order number, email address used at checkout, and a brief description of the problem.
4. Attach any relevant screenshots or error messages if applicable.
5. Our team will review your ticket and respond as soon as possible.

3. Response Times

Our support team aims to respond to all inquiries within 24–48 hours (Monday to Friday). During weekends, holidays, or periods of high demand, response times may be slightly longer, but we’ll do our best to assist you as promptly as possible.

4. What We Can Help With

You can contact our support team for assistance with:

• Download or file access issues
• Order or payment confirmation queries
• Corrupted or missing files
• License and usage clarification
• Account access or password resets

5. Alternative Contact

If you are unable to create an account or access the support ticket system, you may contact us directly via email at: ? [email protected]

6. Support Hours

Our standard support hours are Monday to Friday, 9:00 AM – 5:00 PM (UK time). Tickets received outside of these hours will be reviewed on the next working day.

7. Policy Acknowledgement

By purchasing from ResourceWorld.shop, you acknowledge that digital product support is provided primarily through the ticket system and that all communication should occur through your account for security and tracking purposes.

8. Feedback and Improvements

We’re always looking to improve our customer service. If you have suggestions or feedback regarding our support process, please let us know via your account dashboard or by emailing us directly.

Thank you for choosing ResourceWorld.shop — we’re always here to help ensure your experience with our digital products is smooth, secure, and enjoyable.